This listing was posted on Tip Top Job.
Customer Service Supervisor
Location:
South Lake Tahoe, CA
Description:
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome:focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose We are a forward:thinking company that values excellence and aims to exceed customer expectations. As a Supervisor on our Customer Care team, you will play a pivotal role in ensuring our customers receive top:notch service through various channels. Why join us?Be part of a company that values your contributions and supports your professional growth, work in a collaborative and innovative environment where your ideas are heard and appreciated, and make a difference in the lives of our customers If youre passionate about delivering exceptional customer service and driving positive change, we want to hear from you Apply now to be part of the Liberty team. Accountabilities:Lead, inspire, and motivate our customer service teams to achieve and surpass departmental objectives:Manage and optimize staffing levels to ensureoutstanding customer care in every interaction:Take charge of cash management for your assigned work group, ensuring accuracy and reliability:Be the face of Libertyby embodying our vision and strategic goals, fostering a positive and motivated work culture:Drive recruitment, selection, and onboarding processes for new Customer Care team members, contributing to a strong and talented team:Develop and enhance employee skills, evaluate performance, and provide ongoing coaching for improved quality and productivity:Address escalated customer issues with a solution:oriented approach:Collaborate with leadership to identify and implement service and process improvements, enhancing efficiency and quality:Spearhead initiatives to boost Customer Satisfaction (CSAT) and employee engagement:Assist with data collection for reports and support the company safety program:Perform other responsibilities as required Education and Experience:Bachelors degree preferred or equivalent education and experience:3+years of experience in customer service or related field:Prior utility leadership experience highly desirable:Proficient with computer systems, accounting, and billing software:Familiarity with cash handling, electronic data storage, and organizational skills:Valid drivers license required:Solid understanding of utility systems, processes, and regulatory compliance:Flexibility to work weekends, holidays, and off:hours if required:Travel between our South Lake Tahoe and Tahoe Vista offices What We Offer As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes: :Medical, Dental, and Vision coverage and a 401K plan with a 5 match, effective day one:Annual bonus and merit increase eligibility:Company sponsored pension program, life insurance, and short:term and long:term disability:Employee Stock Purchase Program:Free Employee Assistance Program and Headspace account:3 weeks of vacation, 5 sick days, 12 paid company holidays, and 3 paid volunteer days:Tuition reimbursement, professional development opportunities, and reimbursement for certification costs:Reward and recognition programs, service awards, a great company culture, and a collaborative and flexible work environment Compensation 90,004 : 135,005 per year Expected pay: 90,004 : 112,505 per year *Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidates work ex
Posted:
May 14 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Supervisor
Customer Service Supervisor is a Customer Service Customer Service Representative Job located in South Lake Tahoe CA. Find other listings like Customer Service Supervisor by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Supervisor is a Customer Service Customer Service Representative Job located in South Lake Tahoe CA. Find other listings like Customer Service Supervisor by searching Oodle for Customer Service Customer Service Representative Jobs.